Account

Everything that isn't a monitor lives under Account. This page is a map; each section has its own page with the detail.

What's in this section

Section	Covers
Profile & Security	Your name, email, password, timezone, avatar and two-factor authentication
Notification Channels	Where your alerts are delivered
Uptime Reports	Weekly and monthly summary emails
Team & Contacts	Colleagues who can sign in, and contacts who only receive alerts
Groups & Tags	Organising your monitors
Dashboard	Customising what you see when you sign in
API Tokens	Credentials for the API and Claude Code
Billing	Subscription, plan changes, invoices and VAT
Support	Opening a ticket

Account vs profile

Two different things that are easy to confuse:

• My Profile is about you — your password, timezone and notification channels. Every person in an account has their own.
• Manage account is about the account — its name and avatar, shared by everyone in it.

If you belong to more than one account, a switcher appears in the interface and each keeps its own monitors, status pages, team and billing.

Billing

Manage your subscription under Account → Billing: subscribe, upgrade or downgrade, update your payment method, view invoices and cancel.

TIP

Subscribing to an annual plan gives you 2 months free.

INFO

If you need to change your billing details (such as company name or VAT ID), please open a support ticket.

Full detail on Billing, and what each plan includes on Plans & Limits.

Profile

Under Account → My Profile you can update:

• Your Email Address — also the address used for signing in
• Your Name
• Your Timezone — by default your account uses GMT/UTC. We recommend updating this for accurate reporting.
• Your Avatar
• Two-factor authentication
• Your notification methods

See Profile & Security.

Supported notification channels

• Email Address — by default, all alert notifications are sent to your account's email address. Toggle "Email Notifications" off to disable this.
• Pushover — enter your Pushover user key to receive push notifications on your phone or desktop. Find your key on your Pushover dashboard.
• Telegram — enter your Telegram ID to receive alerts from our Telegram bot. Talk to IDBot to find your Telegram ID. Sometimes Telegram will not relay any message until you have initiated a chat with our bot, so send any message to Pingniner Bot to prevent any issues.
• Slack — enter your Slack webhook URL here. Click here for more info on how to set up a Slack webhook for your channel.
• Microsoft Teams — enter your Microsoft Teams webhook URL here. Click here for more info on how to set up a webhook connector to your Team's channel.
• Google Chat — enter a Google Chat webhook URL to receive alerts in a Chat space.
• Discord — enter a Discord incoming webhook URL to receive alerts in a Discord channel. Click here for more info on how to set one up.
• Webhook — use this to integrate a custom notification channel. When sending an alert on this channel, our app will make a POST request containing:

POST

{
    "message": "Alert message here"
}

Setup instructions for each are on Notification Channels.

INFO

SMS is not currently available to configure. Use Pushover or Telegram for alerts on a phone.

Groups

You can use groups so that you can easily find the resources you are interested in.

This feature becomes useful when you have a lot of monitoring resources.

The group can be anything you choose: your clients' names, resource type, etc.

It is not mandatory to attach monitors to groups, but it is recommended. See Groups & Tags.

Support

In this section, you can send us any issue that you may encounter.

If you encounter any issue and could not find the answer in our docs, please open a support ticket and we will get back to you as soon as possible.

Users

In this section, you can manage sub-accounts that have access to your account or contacts.

• Sub-accounts (authenticable users) have access to your account and can view, add, or update monitoring resources.
• Contacts cannot log in and can only be used to receive alerts.
• The main account (account owner) cannot be updated from here.
• You can always convert a contact to an authenticable user.

Contacts do not count toward your plan's user limit. See Team & Contacts.